HORRIBLE!!!! My boyfriend made a reservation for an economy car to be picked up at 9:00am. He arranged for a friend to drop him off that morning. He approached the counter to pick up his rental. He was told that they were about to call him because his car wasn't available, they had rented it to someone else. He was then told by Enterprise that they would have a vehicle for him LATER that day. So now he is stuck there and his trip delayed. Frustrated he called Enterprise Corp offices. My boyfriend explained what happened and asked what could be done, maybe even compensated for his inconvenience. He was told "No that these things happen". So then what is the point of making a reservation????? The local office then tells him that they would have a vehicle for him within 45 minutes. An hour and a half later they get him a vehicle. And it's a mini van! Not an economy car! So he was charged more. Really??? Before leaving with the mini van he had to promise to return it by a certain day and time because an "important" customer was renting it. Really?? Aren't all customers important?? Not to mention the reason for the entire problem as because they rented the car HE reserved!! And again NO compensation was offered for his inconvenience! Needless to say we'll think long and hard before renting from them again!!!
Had a minor car accident in July 2017. My insurance company had made arrangement at Enterprise in Dyersburg, TN. I received excellent care and professionalism by Katie. A very nice young lady that was very knowledgeable in rental car service.. I recommend anyone to Enterprise in Dyersburg and make sure you ask for Katie.
At first we were worried when we got a less than respectable person to talk to on the phone. When we got here the new General Manager was sure to take care of all of our questions and concerns. We left very happy with a great fuel efficient car.
At first my husband and I were slightly worried about renting a vehicle from here for our trip to Walt Disney World. We heard about people making a reservation and then Enterprise not having one available. We also called a couple days before our trip and both talked to a man named Jonathan who hung up on me and was rude to my husband. HOWEVER, once we walked in, we were treated with the best customer service by a manager named Katie (I think.. Blonde hair and really pretty blue eyes). She was super nice and helpful. She made sure we had the best car for our trip. Thank you!
Great service, great price, got cars quickly....I prefer Enterprise over any other rental place. Cars have always been clean, new and they've upgraded my rental, when they didn't have what I asked for, at no extra cost to me. I'll give them an A++ rating all around.
Enterprise Rent A Car is a US Car Rental based in Dyersburg, Tennessee. Enterprise Rent A Car is located at 2381 Lake Rd, Dyersburg, TN 38024, USA.
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